Sunrun is the largest dedicated residential solar company in the United States with a fleet of over 200K systems. As a Senior Project Manager in the Customer Operations department you will be responsible for the successful implementation of strategic initiatives impacting our installed customer base. Sunrun is currently looking for a Senior Project Manager to lead a customer facing fleet upgrade initiative in 2019.

In this role you will oversee all aspects of the successful deployment including developing and maintaining a detailed project plan, managing vendors, coordinating with internal stakeholders, overseeing customer communications, and working closely with the performance team to deliver this key initiative on time. This initiative is expected to run for 12-18 months, at the completion of this initiative there will be ongoing opportunities to play a key role in Sunrun’s strategic projects.

• Develop and maintain a detailed project plan coordinating multiple stakeholder groups to provide project accountability and guidance
• Manage relationships with external equipment and service vendors ensuring the project progresses at the expected completeness, quality, and speed.
• Coordinate the ordering and delivery of materials to ensure availability at required locations without building excessive inventory
• Facilitate invoicing/payment to vendors on a monthly basis based on work performed
• Conduct regular meetings with internal and external stakeholders to track progress, update schedules, and resolve issues.
• Develop and maintain reporting for the project to internal and external stakeholders. Manage risks and issues to successful conclusion.
• Identify and implement continuous improvements, working with Sunrun software groups to develop and deploy and system enhancements required to deliver improvements or streamlines processes and reporting.
• Monitor customer NPS during the project and help route customer escalations to the correct resolution

• Knowledge
• Project management processes and tools
• Understanding of residential solar technology useful but not required
• Experience
• 4+ year managing large customer facing projects with a variety of internal and external stakeholders
• Vendor management experience, leading the coordination of multiple vendors to deliver a single solution
• Demonstrated ability to adapt to changing external conditions while moving projects through to completion
• Competencies
• Ability to motivate teams, resolve issues, and make trade offs to deliver an on time solution managing through influence.
• Strong analytical skills with the ability to assess dependencies and define innovative solutions to move projects forward.
• Excellent documentation and communication skills at all levels of the enterprise
• Personal Attributes
  • Customer focussed with a human centered approach to project delivery
    

DISCLAIMER

This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.  It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.  
 
Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.  We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.