Sunrun, Inc

  • Director, Inside Sales

    Location US-AZ-Scottsdale
    Requisition ID
    Position Type (Portal Searching)
    Regular Full-Time
    Additional Locations
  • Overview


    At Sunrun, we believe there is a better, less expensive, cleaner way for families to power their homes. As a pioneer of solar-as-a-service model, we are truly saving the planet, one solar panel at a time. We have long-established relationships with some of the nation’s largest and most trusted national retailers which provide us with a great platform for driving further awareness and brand recognition.


    A career at Sunrun opens countless opportunities for you to sharpen your skills, push limits and uncover your potential. Sunrun services 23 states, with significant presence in Scottsdale, Arizona and headquarters in San Francisco. We continue to rapidly expand as customer awareness and demand for solar increases and we have opportunities for highly motivated, success-minded sales reps. Come join our exciting team at Sunrun!


    The Director of Inside Sales is a sales leadership role responsible for overall business performance for Sunrun’s entire Inside Sales organization located in Scottsdale, Arizona. This individual will be responsible for:


    • The day-to-day management of sales execution for the Inside Sales team
    • Directly managing, motivating and retaining a management team (including senior managers and trainers) as well as overseeing and leading the expansion of the Inside Sales team
    • Partnering with VP/C level leaders to define the strategy for the Sunrun Inside Sales business, devising and implementing tactical activities to drive performance, and helping to articulate an overall vision for the Inside Sales organization


    This leader is accountable for the performance of the Inside Sales business against Sunrun’s key sales metrics such as gross sales numbers, conversion, sales profitability, sales compliance, and the realization of a sale to an installed customer unit. The position will report to the Vice President of Customer Acquisition and Digital Sales.


    • Owning the results for the Inside Sales business. These include gross sales numbers, conversion, sales profitability, sales compliance, and the realization of a sale to an installed customer unit
    • Driving the hiring and promotion decisions within the organization that support KPI performance and that strengthen Sunrun’s culture of combining high-performance and high-accountability within a supportive and collaborative environment
    • Related to the point above, holding responsibility for maintaining healthy headcount attrition numbers that are supported by hiring employees that perform at a high level and are a strong cultural fit for the organization
    • Overseeing and innovating on the sales strategy that may include driving scripting changes, helping the sales team leverage product features or price advantages in the sales process, and coming up with highly tactical upgrades to the sales strategy that may include but are not limited to pitch improvements, rebuttal improvements, and closing statement improvements
    • Ensuring consistent adherence to the sales strategy. Implementing coaching guidelines with managers to maximize sales effectiveness
    • Developing a strong bench of senior sales managers that can support a rapidly growing sales organization across Sunrun’s organization
    • Working with operational leaders  across the organization including Sales, Retail, Marketing, Operations, Product, Pricing, and Technology to optimize the Inside Sales team’s performance
    • Partnering closely with Senior Operations Leaders to maximize realization of gross sales to installed solar systems and related products
    • Driving monthly, quarterly, and annual planning and forecasting processes with Sunrun’s Finance team around the expected performance of the Inside Sales team
    • Regularly communicating updates and changes to the Inside Sales organization via different media including email and in-person town halls or other forums
    • Presenting results to senior and executive management, which may include creating custom collateral to support well thought-out narratives on the state of the business and vision for where it’s going
    • Maintaining a thorough and current knowledge of solar electric market conditions, rebate and tax incentives, and electric utility rate schedules especially as it pertains to its applicability in the sales process
    • Holding self and others accountable for measurable, high-quality, timely, and cost-effective results.  Accepting responsibility for mistakes. Complying with established policies and company standards of conduct
    • Developing, implementing, evaluating and adjusting plans to reach goals, while ensuring the optimal use of resources. Monitor progress and use of resources. When necessary, make adjustments to timelines, steps and resource allocation


    Required Qualifications:


    The ideal candidate will have a proven track record of leadership capabilities including:

    • impeccable communication
    • demonstrated business judgment
    • Strong ability to build and maintain cross-functional relationships
    • Resource allocation
    • Business experience that ideally includes a strong analytical background in a sales environment and a proven operational record of leading sales teams to progressively better and better results


    • Embodiment of our Sunrun Values Something about values….integrity, curiosity


    This role requires interdisciplinary excellence, and therefore candidates must demonstrate a balance of accountability, adaptability, and innovation especially as it pertains to sales strategy and tactics.

    • Minimum 7+ years of management-level experience including both a) strong analytical / strategic experience b) operational experience leading sales teams
    • Ability to drive results at both the high / strategic level and at the line-management (KPI) level;
    • Comfort with structured and quantitative management, and fluency in key tools (e.g., Excel, Enterprise Planning Tools, Salesforce, etc.);
    • Experience owning a P&L or other comparable business results;
    • Ability to work cross-functionally and manage competing priorities across areas different areas of the business;
    • Comfort with ambiguity and high growth environments




    Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination and harassment of any kind. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun. That’s why we strive to make solar inclusive. Our commitment to Diversity & Inclusion drives our ability to build diverse teams and develop inclusive work environments. We do our best to make sure all people feel respected, supported and connected at work. That includes our support for members and allies of all underrepresented groups through our internal employee networks such as Sunrun Women’s Network, Sunrun’s Veterans Network (“Liberty”), Women in Tech, and Sunrun’s LGBTQ affinity group.


    We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.


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