Sunrun, Inc

  • Retail Operations Coordinator

    Location US-CO-Denver
    Category
    Sales
    Requisition ID
    2019-12398
    Position Type (Portal Searching)
    Regular Full-Time
  • Overview

     

    Come join Sunrun’s growing Retail Team as Retail Operations Coordinator and be a part of an incredible mission: To Create a Planet Run by the Sun! We are looking for a motivated team-collaborator to support with business-critical operational tasks for the retail channel. This role demands exceptional organizational skills, the ability to effectively communicate complex processes, problem-solving skills and a positive attitude under pressure. The ideal employee is  highly-driven with the ability to quickly adapt to the needs of an expanding channel and one who is interested in growing with the organization.

     

    Day-to-day, this person will be responsible for facilitating our retail payment process, managing retail data integrity, maintaining customer lead information in both Sunrun’s CRM (Salesforce) and our retail partners’ CRM systems as well as manage partner compliance. Additionally, this person will support with running reports, and documentation submission for retailer payments through a variety of workflows in Salesforce.com, DocuSign, Excel, and Google Suite. This person will also work cross-functionally with Field Execution (branch teams), Account Management, Customer Care, and Retail Sales leadership in order to comply with retail partner requirements. This role requires a person who is comfortable balancing immediate and long-term priorities, troubleshooting issues on the phone and via email, and is able to plan for and meet deadlines.

    Responsibilities

    • Closely manage the retail payment tasks and facilitate the payment process submission through Costco’s order management system.
    • Communicate directly with our retail representatives to resolve customer questions or to troubleshoot any unique projects.
    • Work cross-functionally to complete the retail fulfillment process from end-to-end; coordinate with Field Execution, Customer Care, Sales and Accounting to ensure process compliance, data integrity, reporting accuracy, and perfect execution of member benefits.
    • Create and maintain workflow reports to ensure the team is meeting SLAs.
    • Create and maintain process documentation and instructional guides.
    • Manage data integrity between Sunrun’s CRM and our retail partners’ CRM, validate accuracy of API performance and help drive process automation.
    • Provide superior customer service to our customers, retail partners, and internal partners (Branch Operations, Retail Account teams, Project Coordinators, Accounting etc.).
    • Support with special projects and process improvement initiatives for the Retail Operations Team and provide ad hoc support on other strategic retail initiatives.

    Qualifications

    • Excellent organizational skills, superior attention to detail, and follow-through
    • Ability to effectively prioritize, multitask and switch from one task to another with ease
    • Self-starter with a can-do attitude; ability to work in a fast-paced environment with minimal guidance
    • Strong team collaborator
    • Expert problem solving and good analytical skills
    • Exceptional attention to detail (managing to 100% accuracy is a key aspect of the role)
    • Strong communication skills, both verbal and written
    • Flexible and willing to adapt to new challenges and processes
    • Highly entrepreneurial and comfortable working experience with Excel, Salesforce, Google Suite
    • Salesforce knowledge
    • 1-2 years of operational experience
    • 4 year degree from an accredited institution

     

    DISCLAIMER

     

    This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.  It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.  
     
    Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.  We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

    Options

    <p style="margin: 0px;">Oops!&nbsp; The Share function is not working properly at this moment. Please refresh the page and try again later.</p>
    Share on social media

    Need help finding the right job?

    We can recommend jobs specifically for you! Click here to get started.