Sunrun, Inc

  • Director, Billing & Collections

    Location US-CO-Denver
    Requisition ID
    Position Type (Portal Searching)
    Regular Full-Time
  • Overview

    The Director, Billing & Collection position is responsible for designing, operating and improving scalable processes that ensure the company has accurate billing of customers and timely collection of cash from outstanding accounts. This position manages the daily operation of billing and collection with a dedicated team professionals in Denver and San Luis Obispo.   The position is expected to place emphasis on continuous improvement of the day to day operation and drive ongoing focus on building an effective and efficient organization that effectively manages the billing and cash flow. This position reports to the Vice President – Customer Operations and works closely across all functions including Customer Care, Project Management, FP&A, and Accounting.


    • Full revenue cycle oversight (monthly billing and timely collection of cash)
    • Cultivate a best in class billing & collection department and team
    • Develop, approve and monitor operational policies and procedures to ensure they meet objectives
    • Define and execute best practice strategies to manage aged receivables and optimize collection outreach activities to achieve targeted goals.
    • Minimize bad debts for the organization.
    • Manage collections for all resellers, contractors, integrators, and installers
    • Oversee the AR, billing and collections functions within the Oracle platform
    • Develop and implement business requirements for enhancements to billing systems and collection tools
    • Negotiate and maintain third party vendors and contracts
    • Oversee the accurate, timely and compliant monthly billing
    • Effectively manage escalated customers and drive effective, timely solutions for those individual issues.


    • This role requires 10 years progressively responsible leadership positions with a minimum 5 years in Billing and/or Collection capacity in a large Consumer driven organization.
    • This role is a manager of managers and 4+ years of experience managing a multi-layered organization where one could influence effectively is critical.
    • Experience in a leadership role. This person will be managing a bright, energetic and evolving team that is focused on bringing solar power to residential customers across the country. The industry is evolving daily so you must thrive in a fast paced and uncertain business climate.
    • Demonstrated results in driving customer experience improvements across team – requires managing the process from ideation through implementation and measurement of results.
    • Direct experience driving technology advancements for the team to drive scale and automation into the organization.
    • Bachelor’s Degree required; Advanced Degree preferred.




    This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.  It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.  
    Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.  We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.


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