Sunrun, Inc

  • Business Intelligence (BI) Analyst - Customer Operations

    Location US-CO-Denver
    Requisition ID
    Position Type (Portal Searching)
    Regular Full-Time
  • Overview

    As a Business Intelligence (BI) Analyst in the Customer Operations organization you will be responsible for turning data into critical information and knowledge that can be used by leadership to make sound business decisions. With a focus on Project Management the BI Analyst will generate accurate and reliable project pipeline reporting to maximize productivity and forecast potential future issues. In addition to developing a robust reporting framework the BI Analyst will develop an in-depth understanding of the business, working with business leaders and IT to proactively conduct deeper data analysis supporting the future growth and smooth scaling of the organization.


    • Manage and enhance project pipeline reporting, providing a clear picture of current status and a forecast of potential future issues.
    • Identify actionable intelligence such as bottlenecks or negative trends that is communicated in an easily accessible method to users across the organization.
    • Conduct analysis to support corporate goals and objectives through targeted action in the Project Management organization.
    • Conduct analysis and exploration to identify areas for improvement and support broader pipeline management improvement initiatives.
    • Work closely with IT and other BI Analysts to implement new data analysis processes, models, and tools to better provide information and knowledge to key business decision makers.
    • Build an in-depth understanding of Sunrun data sources and associated business processes in order to provide Subject Matter Expertise and advice to leaders.
    • Collaborate with other teams including Process Improvement, QA, and upstream business units to ensure data insights generated within Customer Operations are shared across the organization.  


    • Knowledge
      • Detailed conceptual understanding of data architecture, data sources, and analysis tools (BiqQuery, Looker, etc)
      • Data visualization and report design utilizing data from unstructured and structured data sets.
      • Strong understanding of SQL query language, experience with Python/R a benefit.
      • Advanced level skills in MS Excel
      • Solid office application skills (MS Office, Google Suite).
    • Experience
      • Bachelor’s degree in Computer Science, Information Systems, Business Management, or specialized training/certification. Or equivalent work experience.
      • 3+ years of Business Intelligence Analyst, Business Analyst, or other technical Data Analyst experience
      • Knowledge of Residential Solar Installation or similar processes is a benefit.
    • Competencies
      • Demonstrated attention to detail and accuracy
      • Ability to understand business needs and translate into data and IT requirements
      • Able to present complex information in an easy to understand and actionable format for the business
      • Ability to define and organize tasks, conduct prioritization, and deliver in a timely fashion.
      • Excellent written and oral communication skills.
      • Ability to work independently with minimal supervision.
    • Personal Attributes
      • Strong desire to understand the operation of the business and root cause for outcomes.
      • Collaborative, working with colleagues from across the organization to drive outcomes and share knowledge.





    This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.  It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.  
    Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.  We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.


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