Sunrun, Inc

Compliance Manager - Sales Effectiveness

Job Locations US-CA-San Francisco | US-CA-San Francisco
Requisition ID


At Sunrun we aim to delight the customer, and deliver an industry leading customer experience.  We require that all Sunrun sales reps are licensed according to the prevailing regional requirements, and we have a set of corporate training requirements in place to ensure our Sales reps deliver the best customer experience.

The compliance manager will oversee and ensure that all Sunrun sales reps are licensed in accordance with their regional requirements, and compliant with all required sunrun training. 
Their goal will be to ensure that:
  • Customers get value from having the standard of a trusted, certified sales consultant give them honest information about what solar can provide them
  • Sales consultants accurately represent Sunrun, are in full compliance with the law, and have a fair and enforced set of rules by which to engage our customers
  • Sunrun as a company keeps our licensing to sell in all jurisdictions, and fosters a reputation as a company that deals honestly with our customers

Who We Are:


If change means solving one of the biggest challenges of our time by reinventing the way people power their homes, then we say bring it on. It doesn’t hurt that we’re reducing carbon emissions, adding new jobs to the economy, and having fun while doing it.


In 2007, Sunrun co-Founders Ed Fenster and Lynn Jurich set out to make home solar mainstream. Upfront cost was a huge barrier to home solar adoption, so they invented the model now known as "solar service." Sunrun allows homeowners to pay for solar power, not the panels. This means Sunrun owns, maintains, and monitors the system while homeowners pay for the electricity it produces.


Each business day, we install $2 million worth of solar and facilitate one solar installation every 10 minutes. Our network of more than 30 leading solar installers employs more than 3,000 people.



  • Validate and ensure  that sales consultants and lead generators are fully in compliance with all internal and external sales and licensing requirements (80%)
  • Run analysis to determine where reps are in compliance
  • Design processes for getting and keeping reps in compliance in all licensing jurisdictions, project manage those to completion
  • Including ensuring that Deal Desk and recruiting is properly trained and equipped to answer licensing questions from sales reps and managers, and assist with application submission and tracking as necessary.
  • Develop and implement tracking system for licensing compliance
  • Find and eliminate forgery, selling outside of guidelines, and other point of sale issues
  • Work with legal and governing organizations to ensure Sunrun is fully in compliance
  • Ensure partner reps are fully in compliance and tracked
  • Track % of all people selling Sunrun who are fully licensed 
  • Create, own, and enforce guidelines across the Sunrun network for conflict over customers (20%)
  • Setup and manage the systems that prevent conflict within the network. Ensure that Help Desk is equipped to answer basic Rules of Engagement inquiries, including handling Tier 1 cases
  • Assist with and close escalated Rules of Engagement cases
  • Metrics: number of cases, time spent across network per case, time to resolution
  • Oversee internal set of policies for Direct Sals Team
  • Rationalize any conflicts, and communicate across all channels
  • Train new managers on the set of policies and systems that support
  • Define requirements for systems around our policy set
  • Keep policy set up to date based on MML feedback and business requirements
  • Resolve Partner v Partner and Partner v Direct ROE;'s
  • Document and track offenses
  • Iterate and improve standing ROE documentation
  • Track and administer Direct training compliance
  • Track and administer Retail compliance
  • Replicate and expand CA process to select markets as directed by our legal and sales leadership teams (CA, NJ, FL)
  • Optimize and administer process
  • Administering all Direct Sales License applications in CA
  • Reporting on timeline for applications and renewals that are due
  • Ensure partner teams are in full compliance
  • Work with legal to ensure Sunrun is fully compliance


  • Four year college degree preferred
  • Excellent verbal and written skills
  • Experience using a CRM system
  • Proficiency with Microsoft Office Suite and Google Applications
  • Desire to work with an environmentally positive and sustainable product
  • Strong work ethic and a willingness to grow within the company
  • Ability to use analytical skills to help identify opportunities and risks
  • Ability to provide input regarding performance and productivity and suggest best solutions
  • Technologically adept, with the ability to identify systems solutions to complex personnel issue
  • Great customer skills, with the ability to interview customers and employees in a non-threatening manner and to determine appropriate outcomes


Physical Requirements:

  • Ability to perform normal office duties
  • Ability to operate office equipment including computers and determine accuracy of work
  • Ability to interact and participate in meetings
This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.  It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.  
Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.  We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.


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