Sunrun, Inc

Director, PV Performance Engineering

Job Locations US-CO-Denver | US-CO-Denver
Requisition ID


Director Fleet Management - Solar Assets

The Sunrun NOC (network operations center) team is accountable for managing the performance of Sunrun's Residential Solar Fleet, including data communications, solar production, applications, databases and equipment.  The Fleet Director plans, organizes and oversees day-to-day NOC operational activities with a small but growing team (currently 5 direct reports).  This position is technical in nature and requires a strong background implementing and proactively managing a large volume of assets and ensuring they are producing at peak levels.

Essential Job Functions:

  • In an effort to maximize solar production for Sunrun customers, the Fleet Director drives performance management activities of the fleet include ensuring prompt system analysis, testing and applying corrective actions upon identification of fleet or customer related issues.
  • Build and manage fleetwide production/performance analytics/scorecards.  Ensure integrity of reporting. Constantly review the performance data and perform detailed analytics that explain changes in production data - geography, weather, disasters, equipment, who built it, etc. Build and publish daily, weekly, monthly and quarterly reporting.
  • Lead efforts surrounding the performance indexing of the fleet. Build, regularly review & challenge key assumptions utilized to estimate fleet production and produce statistical analysis on anticipated degradation of assets over the life of the system.  Partner with vendors to consume their data regarding equipment life/management, weather data, etc.
  • Support Investor Relations efforts - including Investor presentations, regular audits of production and analytics required to explain changes in production (cohort, geography, etc.), demonstrations of our capabilities and controls, etc.
  • Monitor alert trends and creates action plans to resolve systemic issues in the fleet.  Identifies and communicates the customer impact of event trends on a regular basis.  Works with key stakeholders and executives to escalate issues and drive improvement initiatives across the organization that positively impact overall production.
  • Define and update technology needs and system requirements for a NOC and drive continuous improvements and scale for the capabilities required to be best in class.  Identify requirements for new product introductions
  • Analyzes hardware and software performance and provide feedback to procurement teams on equipment issues, RMA trends.  Build a vendor scorecard to evaluate vendor effectiveness.  Support supply chain on negotiations that drive cost efficiency in the fleet and NOC.
  • Periodically review, revise and keep current established departmental and cross-functional policies and procedures that impact fleet performance.
  • Manage employee resources and staffing including interviewing, hiring, performance appraisals, training needs, operational expense budgets, etc.


Specific Requirements, Education & Experience:

  • Bachelor’s Degree/Masters degree in engineering or equivalent technical discipline
  • 8+ years - Fleet/NOC/asset performance leadership experience managing direct reports required
  • 8 years - Fleet/NOC experience working with in standard fault and performance management tool sets - across a large customer base (300K plus customer base)
  • 8 years - Experience managing Trouble Ticket, Change Mgmt, Repair escalations queues
  • Experienced in establishing strategies, provide clear directions, sets stretch objectives, distributes workload appropriately
  • Strong business acumen - effectively translates data into meaningful business insights that provide clarity on business implications of issues and recommendations
  • Excellent problem solving skills and demonstrated experience working cross-functionally to drive high value business improvements  
  • Excellent statistical modeling capabilities - strength in predictive modeling like Monte Carlo to effectively estimate the 20 year production/degradation of fleet assets
  • Demonstrated results in driving customer experience improvements – ability to recognize recurring issues for customers and manage improvements in the process from ideation through implementation and measurement of results.
  • Ability to maintain focus in fast paced, high pressure situations
  • Direct experience driving technology advancements for a team to drive scale and automation into the organization.
  • Collaborate with cross-functional organizations, including Field Service, Inventory Mgmt, and Software teams to drive resolution of trended alerts.  
  • Solid understanding and working knowledge of:
    • Wireless Data communications
    • Salesforce
    • Internal Monitoring tools
    • Google suite
  • Experience Coaching and Mentoring
  • Ability to create and maintain a work environment that inspires employees to bring their best and become advocates of the customer and their issues
  • Excellent written, verbal and interpersonal skills - ability to interact effectively with all levels of leadership
  • Strong organizational and prioritization skills
  • Strong critical thinking, analytic and problem solving skills
  • Strong report generation skills


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