Sunrun, Inc

  • Project Coordinator

    Location US-CO-Denver
    Category
    Customer Service/Support
    Requisition ID
    2018-7300
    Position Type (Portal Searching)
    Regular Full-Time
    Additional Locations
    US-CO-Denver
  • Overview

     

    Who We Are: If change means solving one of the biggest challenges of our time by reinventing the way people power their homes, then we say bring it on. It doesn’t hurt that we’re reducing carbon emissions, adding new jobs to the economy, and having fun while doing it. In 2007, Sunrun co-Founders Ed Fenster and Lynn Jurich set out to make home solar mainstream. Upfront cost was a huge barrier to home solar adoption, so they invented the model now known as "solar service." Sunrun allows homeowners to pay for solar power, not the panels. This means Sunrun owns, maintains, and monitors the system while homeowners pay for the electricity it produces. Each business day, we install $2 million worth of solar and facilitate one solar installation every 10 minutes. Our network of more than 30 leading solar installers employs more than 3,000 people. Our Project Coordinator is responsible for delivering an amazing customer experience, both internally and externally, while exceeding performance targets

    Responsibilities

    Daily tasks include: introductory calls to customers, project updates, production verification, processing change orders, gaining customer approval of plans, facilitating HOA approval, and general interdepartmental communication. Success in the position is measured by: throughput, cycle time, and customer satisfaction.

    Qualifications

    Requirements: High School Diploma or equivalent. Previous experience in a customer service role is desired Previous experience in residential solar preferred Basic knowledge of residential construction preferred Ability to establish priorities, work independently to proactively resolve problems and deliver results in a fast-paced environment Excellent verbal and written communication skills Detail oriented and enjoy working in a fast paced environment Familiarity with Microsoft Office and Google apps Salesforce experience a plus Ability to work outside of standard business hours including weekends and evening hours to meet the needs of our customers Physical Demands: Ability to perform normal office duties Ability to operate office equipment including computers and determine accuracy of work Ability to interact and participate in meetings

      
     

     

    EEOC

    Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination and harassment of any kind. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun. That’s why we strive to make solar inclusive. Our commitment to Diversity & Inclusion drives our ability to build diverse teams and develop inclusive work environments. We do our best to make sure all people feel respected, supported and connected at work. That includes our support for members and allies of all underrepresented groups through our internal employee networks such as Sunrun Women’s Network, Sunrun’s Veterans Network (“Liberty”), Women in Tech, and Sunrun’s LGBTQ affinity group.

     

    We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.

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