This position is responsible for ensuring a high level of customer services by providing a wide range of direct IT support services to internal Sunrun customers. He or she is also responsible for leading the Site Support team through proactive planning, support and delivery of services with respect to our Service Level Agreements and obligations.
The Site Support Lead has a responsibility to meet with team members and customers to ensure that all parties are receiving the expected services and support. This position calls for excellent communication and organization skills within a rapidly changing technology and business needs landscape. The ideal candidate will possess a strong sense of urgency for client issues, especially for major outages and critical business events and initiatives.
This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job. It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.
Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need. We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.