Sunrun, Inc

  • PV Metering & Monitoring Analyst

    Job Locations US-CO-Denver | US-CO-Denver
    Requisition ID
    2018-7643
    Category
    Customer Service/Support
  • Overview

    Position Summary

    The Monitoring Analyst position is part of the Customer Care Department. This position is responsible for helping to monitor our fleet by analyzing data from both the solar system and smart‐meter communication. This is an essential role and will help ensure projects perform correctly and customer satisfaction remains high. Our team as well as the size of our customer base, is quickly evolving, sothis is a great opportunity to help influence the future of monitoring for the entire residential solar industry!

     

    Responsibilities

    • Manage daily alert workflow; this includes use of SalesForce.com and Excel
    • Investigate and resolve data integrity issues
    • Collaborate with other internal teams (i.e. Customer Care, Field Service) to resolve complex service issues
    • Ensure positive customer experience through the service lifecycle
    • Develop and document processes through a focus on continuous improvement
    • Develop technical areas of specialization (i.e. system performance, monitoring, reporting, field procedures, etc.)

    Qualifications

    Required

    • Bachelor’s degree (preference for technical area of study)
    • 1‐3 years of work experience
    • Critical thinking and quantitative skills; comfortable analyzing data
    • Extreme attention to process and detail

    Desired

    • Experience with customer relationship management software (CRM, i.e. SalesForce.com)
    • Experience with Excel
    • Project management experience
    • Professional experience in the solar industry (design, installation, or service)

    Personal Characteristics

    • Excellent written and oral communication skills
    • Ability to multitask
    • Excellent organizational skills
    • Proactive and energetic
    • Adaptability and comfort working in unstructured and evolving environment

     

    Physical Demands

    • Ability to perform normal office duties
    • Ability to operate office equipment including computers and determine accuracy of work
    • Ability to interact and participate in meetings

     

    Disclaimer

     

    This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.  It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.  
     
    Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.  We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

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