Sunrun, Inc

  • Supervisor, Collections

    Job Locations US-CO-Denver | US-CO-Denver
    Requisition ID
    2018-7780
    Category
    Accounting/Finance
  • Overview

    We are looking for a talented Collections Supervisor to join our world-class Credit, Billing and Collections organization.  This skilled collections professional will use their dynamic leadership and management skills to continuously improve procedures, systems and metrics for the department. Candidates must have a track record in developing consumer collections teams with demonstrable experience managing a high volume of customers. 


    Who We Are: If change means solving one of the biggest challenges of our time by reinventing the way people power their homes, then we say bring it on. It doesn’t hurt that we’re reducing carbon emissions, adding new jobs to the economy, and having fun while doing it. In 2007, Sunrun co-Founders Ed Fenster and Lynn Jurich set out to make home solar mainstream. Upfront cost was a huge barrier to home solar adoption, so they invented the model now known as "solar service." Sunrun allows homeowners to pay for solar power, not the panels. This means Sunrun owns, maintains, and monitors the system while homeowners pay for the electricity it produces. Each business day, we install $2 million worth of solar and facilitate one solar installation every 10 minutes. Our network of more than 30 leading solar installers employs more than 3,000 people.

    Responsibilities

    • Manage day to day collections operations by organizing workflow, monitoring work assignments, volumes, distribution, and workload to ensure that work is being completed in a timely manner and that expectations are met. 
    • Oversee daily, weekly and monthly performance and aging reports. 
    • Lead strategic initiatives within collections, evaluate policies, procedures and systems to improve the customer onboarding processes.
    • Establish strong partnerships with customers operations and third Party vendors. 
    • Manage performance and development of direct reports to ensure achievement of organizational and department goals and a productive environment. 
    • Provide collections support and coaching on the portfolio of existing and new customers ensuring that all collection efforts are completed in compliance with Sunrun guidelines.
    • Serve as first contact in escalation path on issues and help to resolve questions that may arise between internal stakeholders as well as third party vendors.

    Qualifications

    • Bachelor’s Degree required. 
    • Must possess the ability to work proactively and operate efficiently in a fast-paced environment with variable deadlines. 
    • Strong analytical, process and people skills with great attention to detail. 
    • Must possess 5 or more years of experience in a direct consumer collections environment.
    • Demonstrated ability to roll up their sleeves, prioritize multiple projects while meeting goals and deadlines.
    • Advanced MS Excel, PowerPoint and Word skills.
    • Working knowledge of Oracle and CRM applications, preferably Salesforce Excellent written and verbal communication skills. 
    • Demonstrated ability to roll up their sleeves, prioritize multiple projects while meeting goals and deadlines. Advanced MS Excel, PowerPoint and Word skills.
    • Working knowledge of CRM applications, preferably Salesforce Excellent written and verbal communication skills.

     

    Physical Demands:

    • Ability to perform normal office duties.
    • Ability to operate office equipment including computers and determine accuracy of work.
    • Ability to interact and participate in meetings.

     

    Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.

     

    We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

     

    DISCLAIMER

     

    This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.  It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.  
     
    Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.  We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.

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